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Salesmsg API Essential Guide

Aug 18, 20246 minute read

What type of API does Salesmsg provide?

Based on the search results provided, Salesmsg has a REST API. Here are the key points:

Type of API

Salesmsg uses a RESTful API. The documentation explicitly states: "Almost anything you can do in Salesmsg, you can do with our RESTful API."

Key Features of Salesmsg's REST API

  1. Comprehensive functionality: The API covers all functionality available in Salesmsg, including contacts, conversations, messages, saved replies, and more.
  2. Authentication: The API uses bearer tokens for authentication.
  3. Response format: All responses are in JSON format.
  4. Documentation: Salesmsg provides detailed API documentation with tutorials, code examples, and visuals.
  5. Multiple language support: The API can be implemented in various programming languages, including C#, Java, Python, Ruby, PHP, and many others.

API Access and Usage

  • An active Salesmsg subscription is required to use the API.
  • The API documentation provides usage guidelines and an implementation guide to help developers get started.
  • Developers can experiment with the API in real-time using the public API interface.

Best Practices

  1. Use the provided documentation and guides to understand the API's capabilities and implementation details.
  2. Leverage the multiple language support to integrate the API into your preferred development environment.
  3. Follow the authentication guidelines using bearer tokens for secure access to the API.
  4. Utilize the JSON response format for easy parsing and handling of data in your applications.

In summary, Salesmsg offers a RESTful API that provides comprehensive access to their platform's functionality, with robust documentation and support for multiple programming languages.

Does the Salesmsg API have webhooks?

Availability of Webhooks

Yes, the official Salesmsg API does have webhooks. Salesmsg has recently added webhook functionality to their feature set.

Types of Events You Can Subscribe To

Salesmsg webhooks allow you to subscribe to various types of events:

  • Message-related events (incoming and outgoing messages)
  • Call-related events (incoming and outgoing calls)
  • Contact-related events (new contacts added, contacts removed)
  • Opt-in status changes
  • Inbox-related events

There are over 20 trigger events available. For each event, the payload contains detailed information that enables extensive automation possibilities.

Key Features of Salesmsg Webhooks

  1. Real-time notifications: Webhooks provide instant notifications about events occurring in Salesmsg.

  2. Low-code integration: Webhooks allow for easy integration with apps that Salesmsg doesn't natively integrate with yet.

  3. Customizable triggers: Users can set up multiple webhooks and specify the triggers that will activate them.

  4. Detailed event information: For each trigger, users can view detailed information about how the response will look in JSON format.

  5. Webhook management: Users can create, edit, delete, and toggle webhooks on/off. There's also detailed history tracking for each webhook.

  6. External webhooks: Salesmsg offers a no-code solution for making integrations between Salesmsg and other apps more efficient.

Use Cases for Salesmsg Webhooks

Salesmsg webhooks can be used for various purposes, including:

  • Automating tasks such as sending data to a CRM or other database
  • Triggering workflows in other applications
  • Sending notifications to teams or individuals
  • Syncing customer data across different tools
  • Improving customer experience through automated actions

Conclusion

The Salesmsg API offers robust webhook functionality, allowing users to receive real-time notifications and integrate Salesmsg with various other applications and services. This feature provides flexibility and customization options, enabling users to automate tasks, streamline workflows, and improve efficiency in their communication processes.

Rate Limits and other limitations

Here are the key points about the API rate limits for the Salesmsg API:

Rate Limit Details

  • The global rate limit for the Salesmsg API is 60 requests per minute [1].

  • If you exceed this limit, all API calls for the next 60 seconds will be blocked and receive a HTTP 429 response [1].

  • The rate limit applies on a per-account basis, not per integration [1].

Response Headers

The API includes the following response headers related to rate limiting [4]:

  • x-ratelimit-endpoint-cost: The cost of the request that was executed
  • x-ratelimit-remaining-minute: Remaining available requests for the current minute

Key Considerations

  • The rate limit is applied across the entire account, so other integrations using the same account can affect your available limit [1].

  • All API endpoints return responses in JSON format [1].

  • Authentication is required to use the API, using either Personal Access Tokens or OAuth2 [3].

  • The API documentation provides detailed information on all available endpoints and functionality [1][3].

Best Practices

  • Monitor the rate limit headers to track your usage and avoid exceeding limits.

  • Implement proper error handling for 429 responses.

  • Consider using cursor-based pagination for large result sets to avoid additional costs for high page numbers [4].

  • Review the full API documentation for details on authentication, available endpoints, and usage guidelines [1][3].

In summary, the Salesmsg API has a straightforward rate limit of 60 requests per minute per account. By monitoring the provided headers and following best practices, developers can effectively work within these limits while utilizing the full functionality of the API.

Latest API Version

Based on the search results provided, I could not find a specific mention of the most recent version number of the Salesmsg API. However, I can provide some relevant information about the Salesmsg API:

Key Points:

  1. The Salesmsg API documentation refers to API v4 in one of the examples.

  2. The API is described as RESTful and uses tokens for authentication.

  3. Salesmsg recently launched a new platform called Salesmsg 2.0, which is being rolled out over a 90-day period starting from March 4, 2024.

  4. The API covers all functionality available in Salesmsg, including contacts, conversations, messages, saved replies, and more.

Additional Information:

  • The API documentation is comprehensive and includes tutorials, code examples, and visuals.

  • Salesmsg offers API access for customizing texting experiences or integrating Salesmsg into apps or platforms.

  • The API supports a wide range of programming languages, including C#, Java, Python, Ruby, and many others.

  • An active subscription to Salesmsg is required to use the API.

Best Practices:

  1. Always refer to the official Salesmsg API documentation for the most up-to-date information on API versions and endpoints.

  2. When integrating with the API, use the latest version available to ensure access to all features and improvements.

  3. Keep an eye on Salesmsg product updates, as they may include information about API changes or enhancements.

While I couldn't provide the exact version number you asked for, this information should give you a good overview of the current state of the Salesmsg API. For the most accurate and recent version information, I recommend checking the official Salesmsg API documentation or contacting their support directly.

How to get a Salesmsg developer account and API Keys?

To get a developer account for Salesmsg and create an API integration, here are the key steps:

1. Sign up for a Salesmsg account

You need an active Salesmsg subscription to use the API. You can start with a 14-day free trial.

2. Apply for Developer Access

Once you have a Salesmsg account, you need to apply for Developer Access to get API credentials. Contact Salesmsg support to request this.

3. Get API credentials

After being approved for Developer Access, you'll receive API credentials including:

  • API key/token
  • Client ID
  • Client secret (for OAuth)

4. Review API documentation

Salesmsg provides detailed API documentation:

  • Swagger docs
  • Postman collection
  • Implementation guides

5. Choose integration method

You can integrate using:

  • Direct API calls
  • SDKs in various languages (PHP, Python, Ruby, etc.)
  • Third-party integration platforms like Zapier

6. Implement authentication

The API uses OAuth 2.0. You'll need to implement the OAuth flow to get access tokens.

7. Start making API calls

Once authenticated, you can start making calls to the various API endpoints to send messages, manage contacts, etc.

What can you do with the Salesmsg API?

Based on the search results provided, here is a list of data models you can interact with using the Salesmsg API, along with what is possible for each:

Contacts

  • Get a list of contacts
  • Add new contacts
  • Update contact information
  • Apply tags to contacts

Conversations

  • Retrieve conversation data
  • Send messages within conversations
  • Manage conversation status

Messages

  • Send SMS and MMS messages
  • Retrieve message history
  • Get message details

Saved Replies

  • Create saved replies
  • Retrieve saved replies
  • Use saved replies in messages

Campaigns

  • Create SMS campaigns
  • Retrieve campaign data
  • Generate campaign reports

Users

  • Get user information
  • Manage user settings

Tags

  • Create and manage tags
  • Apply tags to contacts

Broadcasts

  • Create and send broadcasts
  • Schedule broadcasts
  • Filter recipients for broadcasts

Calls

  • Make outbound calls
  • Retrieve call logs
  • Manage call settings (e.g., call forwarding, voicemail)

Webhooks

  • Set up external webhooks for real-time notifications

Custom Objects (for ActiveCampaign integration)

  • Create and manage custom objects
  • Use custom fields for personalization

The Salesmsg API provides comprehensive access to these data models, allowing you to perform various operations such as creating, retrieving, updating, and deleting data. You can use the API to integrate Salesmsg functionality into your own applications, automate workflows, and create custom reports.