> ## Documentation Index
> Fetch the complete documentation index at: https://rollout.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# KW Command

> Connect KW Command with your username, password, and the verification code sent to your KW Recovery Email.

KW Command uses the same username and password that you use at `agent.kw.com`; it does not use an API key. Your username is usually not your email address unless you changed it. If KW detects a new browser, device, or location, it may also send a verification code to the Password Recovery Email in your KW profile.

## Let's connect your account

<Steps>
  <Step title="Verify your KW Command login">
    Open KW Command and confirm that your username and password work before entering them in the connection form.

    <Card title="Open KW Command" href="https://agent.kw.com/" icon="arrow-up-right">
      Sign in with the KW credentials you will use for the connection
    </Card>

    <Card title="KW Command MFA instructions" href="https://answers.kw.com/hc/en-us/articles/35266032704659-How-to-Complete-Multi-Factor-Authentication-MFA-for-KW-Command-Login" icon="arrow-up-right">
      Review Keller Williams' official verification-code instructions
    </Card>
  </Step>

  <Step title="Open the KW Command connection form">
    In the product you are connecting, choose **KW Command**.
  </Step>

  <Step title="Enter your KW Command login">
    Enter the same values you use for KW Command in **KW Command User Name** and **KW Command Password**.

    <div className="hidden sm:block">
      <img src="https://mintcdn.com/rollout/AYODVWaiMipLQ23-/images/end-user-guides/kw-command/connect-kw-command.png?fit=max&auto=format&n=AYODVWaiMipLQ23-&q=85&s=bb0559dab5acca7b9d14d7246649e7db" alt="The Rollout-powered KW Command connection form with the username, password, and Save controls" width="2144" height="733" data-path="images/end-user-guides/kw-command/connect-kw-command.png" />
    </div>

    <div className="sm:hidden">
      <img src="https://mintcdn.com/rollout/AYODVWaiMipLQ23-/images/end-user-guides/kw-command/connect-kw-command-mobile.png?fit=max&auto=format&n=AYODVWaiMipLQ23-&q=85&s=6e6079fbb4f5d34b4b7c9bd7428702bc" alt="Mobile close-up of the KW Command username, password, and Save controls" width="1448" height="1086" data-path="images/end-user-guides/kw-command/connect-kw-command-mobile.png" />
    </div>
  </Step>

  <Step title="Save and enter the verification code">
    Select **Save**. When **KW Command Verification Code** appears in the same connection form, check your KW Recovery Email for the six-digit code, enter it in that field, and select **Save** again. The code can take a couple of minutes to arrive and expires after 15 minutes.

    Keep the connection window open while waiting for the code. Use the newest code if you requested more than one.

    <div className="hidden sm:block">
      <img src="https://mintcdn.com/rollout/AYODVWaiMipLQ23-/images/end-user-guides/kw-command/verification-code.png?fit=max&auto=format&n=AYODVWaiMipLQ23-&q=85&s=2d929d46404ff728799597d6e1aafaa0" alt="The Rollout KW Command connection form showing the verification-code field and Save button" width="1779" height="884" data-path="images/end-user-guides/kw-command/verification-code.png" />
    </div>

    <div className="sm:hidden">
      <img src="https://mintcdn.com/rollout/AYODVWaiMipLQ23-/images/end-user-guides/kw-command/verification-code-mobile.png?fit=max&auto=format&n=AYODVWaiMipLQ23-&q=85&s=5b4898118fd390def64fa73d4f1cb36a" alt="Mobile close-up of the KW Command verification-code field and Save button" width="1086" height="1448" data-path="images/end-user-guides/kw-command/verification-code-mobile.png" />
    </div>
  </Step>

  <Step title="Confirm the connection">
    After KW accepts the code, the verification field closes and the KW Command connection page shows a masked version of your username with a **Delete** button. This confirms the credential was saved.
  </Step>
</Steps>

## If the connection does not finish

<AccordionGroup>
  <Accordion title="The verification code does not arrive">
    Check the inbox, spam, and trash folders of your KW Recovery Email for a message from `authn@verify.kw.com` with the subject **KW Authentication Code Verification**.

    If you cannot access that inbox, recover or change the KW Recovery Email before restarting the connection. In KW Command, open **My Profile → Account Access → Login Credentials → Edit**. Updating it requires verification through the existing recovery email; if that is unavailable, ask your Market Center leadership to help confirm and change it.

    <Card title="Update your KW Password Recovery Email" href="https://answers.kw.com/hc/en-us/articles/41918911352851-Update-Your-KW-Password-Recovery-Email-in-Command" icon="arrow-up-right">
      Follow Keller Williams' official recovery-email instructions
    </Card>
  </Accordion>

  <Accordion title="KW Command presents an additional security challenge">
    Complete the challenge in KW Command, then restart the connection. Some account security challenges cannot be completed inside the connection window.
  </Accordion>
</AccordionGroup>


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